| Bob: | Can you tell me what Early Response is? |
| ER Support | It is a program to help your company avoid missing runs. |
| Bob: | Where does Early Response get installed? |
| ER Support: | On a computer at your office or home. |
| Bob: | How does Early Response work? |
| ER Support: | Drivers call the computer in your office where Early Response is installed, using their phone. The purpose of the Driver's call is reconfirm and acknowledge their Reservation. |
| Bob: | What does the Driver do when they call in? |
| ER Support: | Enter their private Pin # when prompted by Early Response. You can also have the Driver enter the Reservation # and optionally the Pick Up Time. |
| Bob: | When should the Driver call into Early Response? |
| ER Support: | During a Check-In Interval which is a time frame you specify in the software. For example, the Check-In Interval could be from one to two hours before the Reservation Pick-Up Time. |
| Bob: | What happens if the Driver does not call in during the Check-In Interval?. |
| ER Support: | Early Response can either call the Driver and ask if they want to confirm the Reservation or call the Dispatcher on duty. |
| Bob: | What if the Driver does not call in and the Dispatcher is not answering the phone? |
| ER Support: | Early Response can call up to three different Dispatchers or the same Dispatcher at different phone numbers. The program can be set up to wait a few minutes and call the Dispatchers several times. |
| Bob: | Early Response sounds like an awesome program.How soon can I start using ER? |
| ER Support: | We can have you up an running right away. Feel free to email or fax BG Consulting and we will get you started today! |
Page Modified 01/01/2018