Early Response is comprised of four parts.
(1 ) A Contact is the person who has the
appointment or schedule to keep. In the transportation industry this
would be the chauffeur or driver.
Up to three different telephone numbers can be entered
for each Contact. The location or type of phone number, such as "home"
or "cell", can be specified.
(2) A Supervisor is the person who will be
notified if the Contact does not confirm their appointment.
Up to three different telephone numbers can be entered
for each Supervisor. The location or type of phone number can be
specified.
3) Transactions are the appointments the
Contact is scheduled for. In the transportation industry a Transaction
is the same as a reservation.
A single Transaction consists of a transaction number,
transaction date, and time of the transaction.
The check-in interval, the Contact, and at least one
Supervisor must be specified. Up to three supervisor phone numbers
can be specified for each transaction.
When the transaction time is entered the check-in interval will
automatically be calculated. This is the time interval the Contact must
call into Early Response during, to reconfirm their transaction or
reservation.
As an example, the begin time default might be 120 and the
end time default set might be 75. If the transaction time is 6:00
am, then the check-in interval would be from 4:00 am to 4:45 am.
The begin time and end time defaults, for the Contact
check-in interval, can be predefined.
4) The Phone Automation is the selection
that monitors pending Transactions and checks if the Contact has called
in to confirm their Transaction. If the Contact does not call in to
Early Response in the appropriate check-in interval the software will
start calling the designated Supervisor(s) for that Transaction.
Once a Supervisor has been contacted, Early Response will play a
message indicating which Contact has not called in. The Supervisor now
has plenty of time to found out if a run or pick-up is about to be
missed. With Early Response you can pretty much guarantee no more missed
runs.
